At ACAISO , we are committed to providing you with a fast, reliable and transparent shipping service. Here are the details of our shipping policy:
Order Processing Times
- All orders are processed within 1-3 business days upon payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Delivery Methods and Times
We offer several delivery options:
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Standard Delivery:
- Delivery time: 5 to 10 working days (depending on destination).
- Price: [Indicate the cost or specify if it is free from a certain amount].
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Express Delivery:
- Delivery time: 2 to 5 working days .
- Price: €2.99
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International Shipping:
- Delivery time: 10 to 20 working days (depending on destination).
- Rate: Shipping costs are calculated at the time of order based on destination.
Delivery Zones
We currently deliver to the following regions:
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Delivery areas:
We deliver to all 27 member states of the European Union (EU), as well as to some other European countries. The countries included in our delivery area are:
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European Union (EU): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
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European countries outside the EU: Switzerland, Liechtenstein, San Marino, Vatican.
Specific territories:
Some territories associated with EU countries require specific formalities and may be subject to additional fees or longer delays. For example:
- The Canary Islands (Spain)
- The Faroe Islands (Denmark)
- Ceuta and Melilla (Spain)
Customs conditions:
For deliveries to European countries that are not part of the European Union (e.g. Switzerland, Liechtenstein), customs formalities may apply. Any customs fees, taxes or import duties are the responsibility of the customer and must be paid to the competent authorities.
Delivery costs and times:
Shipping costs and times vary depending on the destination. Specific information is available during checkout. Here are some things to remember:
- For non-EU countries or specific territories, delivery times may be slightly extended.
Exclusions:
We do not ship to certain territories due to logistical or customs reasons. Please consult our customer service for specific questions.
Return and refund:
If a package cannot be delivered due to an incorrect or incomplete address, or if the customer refuses to pay applicable customs fees, the package will be returned to our warehouse. The return shipping costs may be deducted from the refund amount.
For any questions regarding deliveries, please contact our customer service at contact@acaiso.com or consult our FAQ.
If your region is not listed, please contact us to explore solutions.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package online.
Delivery Problems
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Delays:
While we strive to meet deadlines, delays beyond our control (customs, weather, etc.) may occur. If you experience a delay, please contact us.
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Lost or Damaged Packages:
If your package is lost or arrives damaged, please notify us within 7 business days of expected receipt so we can find a solution quickly.
Fees and Taxes
- Shipping costs include handling and packaging.
- For international deliveries, customs fees or local taxes may apply. These fees are the responsibility of the customer.
Contact us
For any questions or assistance regarding your shipment, our customer service is available:
📧 Email: contact@acaiso.com
📞 Phone: +33(0)182832246
Thank you for your trust,
The ACAISO Team
