We want to ensure our customers have a worry-free shopping experience. If you are not completely satisfied with your purchase, you can request a return in accordance with the following conditions.
General Return Conditions
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Returns Period : Returns must be requested within 30 days of receipt of your order.
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Product Condition : Items must be returned in their original condition, unused, unworn, and with their original packaging, including all tags and accessories included.
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Ineligible Products : Certain items, such as personalized products, gift cards, or sealed products (hygiene, beauty, etc.) whose packaging has been opened, are not eligible for returns.
Procedure for making a return request
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Contact us : Send an email to contact@acaiso.com specifying:
- Your order number.
- The reference of the product(s) concerned.
- The reason for your return (optional but recommended).
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Return Instructions : Once your request is received, our team will advise you on the steps to follow, including the address to return the items.
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Return costs :
- Shipping costs associated with returning your item are your responsibility. They are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted.
Refunds
- Once the items have been returned and inspected, a refund will be issued within 14 days to the same payment method used for purchase.
- Refund processing times may vary by bank or payment provider.
Exchanges
- Exchanges are possible depending on stock availability. If you wish to exchange an item, please specify this in your email to contact@acaiso.com .
- Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
Tips for shipping returns
- If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment.
- We don't guarantee that we will receive the returned item.
For any questions or further assistance, please do not hesitate to contact us via contact@acaiso.com . We are here to help!
